Supplementary Table 1.

Summary of all three domains after Fuzzy Delphi analysis findings for the new norm elements in ED in Malaysia during the COVID-19 pandemic

No.	Items/Elements	Threshold value, D < 0.2	Percentage of expert consensus, %	Average of fuzzy numbers (A value)	Ranking	Verdict
Domain: Governance
1	NNG-1	0.094	93.3%	0.909	6	Retained
2	NNG-2	0.111	86.7%	0.911	5	Retained
3	NNG-3a	0.138	93.3%	0.898	9	Retained
4	NNG-3b	0.425	33.33%	0.613	15	Discarded
5	NNG-3c	0.383	40.00%	0.638	14	Discarded
6	NNG-4	0.094	93.33%	0.909	6	Retained
7	NNG-5	0.377	40.00%	0.371	16	Discarded
8	NNG-6	0.068	100.00%	0.933	3	Retained
9	NNG-7a	0.252	86.67%	0.818	11	Retained
10	NNG-7b	0.060	100.00%	0.940	1	Retained
11	NNG-8	0.094	93.33%	0.909	6	Retained
12	NNG-9	0.402	46.67%	0.642	13	Discarded
13	NNG-10	0.290	60.00%	0.742	12	Discarded
14	NNG-11	0.094	100.00%	0.878	10	Retained
15	NNG-12	0.068	100.00%	0.933	3	Retained
16	NNG-13	0.060	100.00%	0.940	1	Retained
DOMAIN: INFRASTRUCTURE
1	NNI-14a	0.321	53.3%	0.738	10	Discarded
2	NNI-14b	0.410	40.0%	0.716	11	Discarded
3	NNI-15	0.116	93.3%	0.909	4	Retained
4	NNI-16a	0.155	93.33%	0.873	6	Retained
5	NNI-16b	0.186	93.33%	0.829	9	Retained
6	NNI-17	0.244	86.67%	0.842	8	Retained
7	NNI-18	0.089	93.33%	0.922	1	Retained
8	NNI-19	0.183	93.33%	0.860	7	Retained
9	NNI-20	0.076	100.00%	0.920	2	Retained
10	NNI-21	0.076	100.00%	0.913	3	Retained
11	NNI-22	0.131	93.33%	0.878	5	Retained
DOMAIN: HUMAN RESOURCE
1	NNHR-23	0.409	20.0%	0.647	8	Discarded
2	NNHR-24	0.291	66.7%	0.704	6	Discarded
3	NNHR-25	0.087	100.0%	0.896	1	Retained
4	NNHR-26	0.373	40.00%	0.662	7	Discarded
5	NNHR-27	0.197	93.33%	0.842	4	Retained
6	NNHR-28	0.145	93.33%	0.829	5	Retained
7	NNHR-29	0.173	93.33%	0.878	2	Retained
8	NNHR-30	0.119	93.33%	0.864	3	Retained

Notes: Threshold value (d) < 0.2 (three decimal points is accepted); Percentage expert consensus agreement > 75%; Average fuzzy value (A value ) > 0.5; All three must be fulfilled for the elements to be retained