Table 2.
Emergent themes, conceptual categories, and representative quotes
| Theme | |
|---|---|
| Categories | Representative Quotes |
| Provision and Use of Face Masks and Face Shields | “For us, ma’am, the university has provided us with mask during the first day…” – Office staff, HEI-1 |
| Provision and Use of Sanitation Facilities and Supplies | “We were given PPEs by the agency. We use it when we perform disinfection.” – Janitorial staff, HEI-2 |
| Provision and Use of Sanitation Facilities and Supplies | “In one gate of the school, we were provided with sanitation spray and there’s a body temperature checking device… so that we can be protected [from COVID]…” – Security staff, HEI-6 |
| Provision of Accommodation, Transportation and Meals | “During the early lockdowns, the personnel who were staying in the school dormitory were provided with food.” – Office Staff, HEI-4 |
| Provision of RT-PCR Testing | “If you get the symptoms while at work, the management will shoulder the swab test…” – office staff, HEI-1 |
| Theme 2. Programmatic Capacitation | |
| Categories | Representative Quotes |
| Provision of Psychosocial Support | “We attended a webinar about mental health, the speaker was very good…” – office staff, HEI-2 |
| Flexible Work Arrangements | “My arrangement is that I go to work for two days… Then I get to go home to work the rest of the week…” – office staff, HEI-2 |
| Telemedicine | “They could access health information using messenger. If they have questions, they can receive answers immediately. They are very thankful. It’s like telemedicine…” – health services staff, HEI-2 |
| Information on Worker’s Benefits | “Those who come to work during ECQ period received hazard pay… So there’s extra compensation…” – health services staff, HEI-2 |
| Webinars, Memoranda and other Reminders related to COVID-19 Prevention | “There are reminders regarding measures of how to prevent getting COVID…” – maintenance staff, HEI-3 |
| Theme 3. Issues and Challenges | |
| Categories | Representative Quotes |
| Lack of consistency in compliance | “Last time, we had a nurse who was stationed at one of the gates. The nurse asked about health information from staff. Why did we stop doing that? It was not consistent,” – health services staff, HEI-6 |
| Unequal capacitation across employee types | “We wish that our agency offered hazard pay and provided face shield and mask, just like the other non-agency employees,” – office staff, HEI-1 |