Table 2.

Patient Experience Survey

Survey Questions
Use case Experience
Vital Signs Monitoring
1. Did the RNA explain its purpose to measure your vital signs to you clearly when it came into your ward?
2. How often did you feel that the RNA could understand your speech or gestures?
3. Did the RNA show you instruction videos to guide you on taking vital signs?
4. Were there enough instructions provided by the RNA video to guide you during the vital signs measurement?
5. How often were you able to have your vital signs measured successfully on your first try?
6. Why were you not successful on your first try?
7. Between the nurse and the RNA, who do you think is faster in terms of measuring your vital signs?
8. What are the problems you face when having the RNA measure your vital signs?
9. Do you think that the RNA is able to measure your vital signs independently without the need of a nurse? Why is that so?
Medication Delivery
10. Was it clear that the RNA was delivering medicine to you?
11. What problems did you face when the RNA assists you with medicine delivery?
12. Do you think that the RNA is able to help you deliver your medication independently without the need of a nurse? Why is that so?
Physical Attributes
13. I like the size of the RNA
14. I like the facial features of the RNA (e.g. face, ears, eyes, etc.)
15. The video screen on the RNA is big enough for me
16. The video quality on the RNA is clear enough for me
17. The RNA sounds like a machine
18. The volume in which the RNA speaks is just right for me to hear what it said
19. The speed in which the RNA speaks is just right for me to understand what it said
20. I prefer the RNA to speak in Singlish instead of standard English
21. I prefer the RNA to have a male voice instead of a female voice
22. I prefer that the RNA to look like a human
23. I like the overall design of the RNA
24. The RNA moves rigidly
25. The RNA seems prone to accidents when it moves around the ward
26. I like the RNA’s speed of movement
27. The RNA is noisy when it moves
Interacting with the RNA
28. In general, can you understand the RNA?
29. What improvements would you like to see for the design of the RNA?
30. The RNA greeted and interacted with me in a friendly manner
31. The RNA was courteous and respectful to me
32. The RNA makes me feel that technology is impressive
33. It would be convenient for me to have the RNA
34. I find the RNA easy to use
35. I think I can use the RNA without any help
36. The RNA is pleasant to interact with
37. I have confidence and trust in the RNA to do its tasks well
38. When interacting with the RNA, I felt like I was talking to a real person
39. If I should use the RNA, I would be afraid to break something
40. In your opinion, did the RNA work well together with other members of the staff caring for you?
41. Did your family members or friends interact with the RNA? If yes, what was their experience like? Did they like it?
42. During your stay here, did you observe the interactions between the RNA and other patients? If yes, what are your views about it?
Care Provision
43. Do you feel a difference between a nurse and RNA measuring your vital signs? Why or why not?
44. Do you feel a difference between a nurse and RNA delivering your medication? Why or why not?
45. I would like to continue having the RNA to be a part of the care team caring for you. Would you say you…?
46. What do you feel about having more RNAs in the wards to take care of you in the future? Why is that so?
47. Overall, do you feel that the RNA is safe to be used to assist you in your care? Why or why not?
Improvements/Suggestions
48. What do you like about the RNA?
49. What do you think could be improved?
50. What other features or functions would you like the RNA to have, other than the current ones you have experienced (item delivery, vital signs measurement and medicine delivery)?