TABLE 1.

Semi-structured interview guide.

Experience at the Haven

Can you tell me about how you were referred to the Haven? Did you know about their services before?

Can you tell me about your experience here at the Haven?

Can you tell me about anything you have or have not liked?

If you had a medical problem, would you go to anyone here at the Haven? What if you felt overwhelmed/depressed?

What type of support do you want but haven’t gotten? How could it be better?

How is your experience at the Haven different from your experiences at other shelters?

Access to Healthcare Services

Can you tell me about your experiences with the healthcare system? Such as in hospitals and primary care?

What types of services are most helpful to you?

What type of services do you wish you could get?

How is your health overall? Has homelessness affected your health?

Experiences of Homelessness

Can you tell me about the most recent time you became homeless?

Have you ever had other times in your life when you’ve been homeless? Can you tell me about those?

What do you think led to your becoming homeless [this time]?

Before you became homeless did you turn to any organization, person, or place for help?

Is there anything you can think of that might have prevented you from becoming homeless?