Table 2 Quality indicators for endoscopy.
| No. | Questions | Jul 2021 (n = 1667) |
Aug 2021 (n = 1625) |
Sep 2021 (n = 2164) |
Oct 2021 (n = 2422) |
Nov 2021 (n = 2184) |
Dec 2021 (n = 2980) |
Median (IQR) |
| IQR, interquartile range. | ||||||||
| 1 | Rate the Availability of language translation services. | 8 (8–9) |
8 (8–9) |
8 (8–8) |
8 (8–9) |
8 (8–8) |
9 (8–10) |
8
(8–9) |
| 2 | Rate the information regarding the indication of the endoscopic procedure. | 8 (8–8) |
8 (8–8) |
8 (8–8) |
8 (8–9) |
8 (8–8) |
9 (8–9) |
8
(8–8) |
| 3 | Rate the Information of the appointment . | 8 (7–8) |
8 (7–8) |
8 (8–8) |
8 (8–9) |
8 (8–8) |
8 (8–9) |
8
(8–8) |
| 4 | Rate the explanation for the cost of the procedure and transparency | 8 (8–8) |
8 (8–8) |
8 (8–8) |
8 (8–9) |
8 (8–8) |
8 (8–9) |
8
(8–8) |
| 5 | Rate clarifying all the doubts before the procedure | 8 (7–8) |
8 (7–8) |
8 (8–8) |
8 (7–9) |
8 (8–8) |
8 (8–9) |
8
(7–8) |
| 6 | Rate explanation about the consent for the procedure | 8 (8–8) |
8 (7–8) |
8 (8–8) |
8 (8–9) |
8 (8–8) |
9 (8–9) |
8
(8–8) |
| 7 | Rate the pre-procedure review communicating about key elements of the procedure | 8 (8–8) |
8 (7–8) |
8 (8–8) |
8 (7–9) |
8 (8–8) |
8 (8–9) |
8
(8–8) |
| 8 | Rate the opportunity to speak with the provider who performed the procedure before the discharge | 8 (8–8) |
8 (8–8) |
8 (8–8) |
8 (8–9) |
8 (8–8) |
8 (8–9) |
8
(8–8) |
| 9 | Rate the process of receiving the final reports | 8 (8–8) |
8 (7–8) |
8 (8–8) |
8 8–9 |
8 (8–8) |
8 (8–9) |
8
(8–8) |
| 10 | Rate the discharge instructions provided | 8 (8–8) |
8 (8–8) |
8 (8–8) |
8 8–10 |
8 (8–8) |
9 (8–9) |
8
(8–8) |
| 11 | Rate the basic monitoring of patient comfort and pain levels before, during, and after the procedure | 8 (8–8) |
8 (7–8) |
8 (8–8) |
8 (8–10) |
8 (8–8) |
8 (8–9) |
8
(8–8) |
| 12 | Rate the waiting time for the procedure upon arrival at endoscopy unit | 8 (7–8) |
8 (7–8) |
8 (7–9) |
7 (7–10) |
7 (7–9) |
9 (8–10) |
8
(7–8) |
| 13 | Rate the accessibility to facilities (i.e., parking, finding your way | 8 (7–9) |
8 (7–8) |
8 (7–8) |
8 8–10 |
7 (7–8) |
8 (8–9) |
8
(7–8) |
| 14 | Rate access to a quiet area for discussion with the doctor | 8 (7–9) |
8 (7–8) |
7 (7–8) |
8 (7–9) |
8 (7–9) |
8 (8–9) |
8
(7–8) |
| 15 | Rate the recovery space (clean, functional, quiet, ensure patient privacy, post-procedure monitoring for patients | 8 (8–8) |
8 (7–8) |
8 (8–8) |
8 (8–9) |
8 (8–8) |
9 (8–9) |
8
(8–8) |