Table 3. Practice-level recommendations drawn out from co-production workshop.

Domain	Recommendation
Communication with patients	Psychologically informed practice waiting rooms that are welcoming with clear signposting of available support
	Clear and consistent signage on opening hours, how to register and access appointments, and on practice processes including what 'triage' means
	Easy access to interpreters at every phase of the patient interaction, including at reception
Receptionists skills and training	Rebranding receptionists as 'care navigators'
	Education on inclusion health, vulnerability and the human cost of refused registrations and poor access, for example, by using resources such as the EbE film Less? a
Digital inclusion	Devices and free Wi-Fi in surgery waiting rooms with support from practice staff (or EbEs or peers) to learn how to use online systems
	Linking with local organisations providing digital inclusion education so they can provide training on NHS online systems to service users
	Review of online consultation tools to ensure these are fit for purpose and easy to navigate
Tailored options to care	Identify and flag individual patient needs, including those patients who may need more support owing to vulnerability
	Walk-in, telephone, and online options for registration and appointment booking
	Offer continuity of care to patients with vulnerabilities and/or complex needs

^a Less? A film of personal stories and journeys to health from people who have experienced and overcome homelessness. Accessible at: https://journeystohealth.co.uk/.

EbEs = Experts by Experience.