Table 4. Advocacy and system change recommendations to improve access to general practice for inclusion health populations.

Domain	Recommendation
National support for general practices on access and registration	A well-communicated, easily accessible centralised online registration tool that does not require proof of ID or address and that operates in addition to face-to-face and telephone registration options
	Development of a central hub or telephone support line for patients to receive registration support and escalate concerns if they experience challenges with registration
	Communication support tools for practices on registration and appointment booking; step-by-step guides on how to register and access general practice
	Clarification of the role of general practice in emergencies and what are appropriate waiting times for non-urgent issues
General practice funding or contracting	Additional practice funding for registering and caring for patients from inclusion health groups
	National definition and coding of 'vulnerability' and inclusion health groups to ensure consistency and data availability
	Development of relevant incentives or quality markers that can promote access and quality of care for people from inclusion health groups with the aim of tackling health inequalities
Staff roles, recruitment, and retention	Consideration of changing the name and role of practice receptionists to care navigators
	Development and evaluation of recruitment and retention schemes for GPs and other practice staff in areas of high deprivation and health inequalities
Training and education	Inclusion health training of clinical and non-clinical practice staff, including receptionists and practice managers
	Collation and dissemination of training resources on inclusion health to be used as part of practice staff induction training
	National training opportunities on trauma-informed care and practice support or tools to create psychologically informed environments

ID = identification.