Table 2.

Approaches and purposes of using the pharmacy delivery service, and problems encountered by the participants who used the service (n=386)

	n (%)
Approaches to contacting the pharmacy
By phone	219 (56.7%)
By mobile application	217 (56.2%)
Using ordering company applications	147 (38.1%)
Purpose of using the MHD service
Order medicines that do not require a prescription	244 (63.2%)
Order personal care products	170 (44.0%)
Order supplements/nutritional products	171 (44.3%)
Request to fill a prescription	166 (43.0%)
Order medical equipment	110 (28.5%)
Problems encountered by participants
Late delivery	110 (28.5%)
Paying delivery fee	103 (26.7%)
Receiving wrong order	32 (8.3%)
No answer to my question	31 (8.0%)
The medication required a prescription	27 (7.0%)
I did not receive my order	19 (4.9%)
Receiving damaged order	18 (4.7%)