Table 14.

Health System domain

HEALTH SYSTEM DOMAIN
Theme 1: Perceptions and feelings about the health system
Sub-themes	Participant quotations
1: Feeling uncomfortable due to ill-treatment by clinic staff	o “Ei, nurses are rude, especially the ones at public clinics…they are rude!”- FGD 6 o “I don’t feel comfortable, honestly because you would go to the clinic, and you tell them that “I suspect that I’ve got this” and then they say, “where do you know that from?”- FGD 1–6 o “If I had a choice, I wouldn’t go”- FGD 5 o “The nurses themselves, they make you feel uncomfortable when they ask you what you came for”- FGD 2
2: Feeling intimidated to ask questions	o “Nurses have an attitude, and when they see that you are a questionnaire (ask a lot of questions), they don’t even want to see you in front of them”- FGD 1