Table 4.

Standard and Site-specific BeFITS-MH provider items

		Inclusion of BeFITS-MH Items
Item #	Abbreviated Item Description	Standard	SMhINT	OTCH	RESHAPE
Domain 1: Provider Role Fit
1.1	Able to provide service	✓	✓	✓	✓
1.2	Help clients participate in service	✓	X	✓	X
1.3	Preference for other provider	✓	✓	✓	✓
1	Domain 1 Omnibus Item	✓	✓	✓	✓
Domain 2: Client Satisfaction
2.1	Care targets client problems	✓	✓	✓	✓
2.2	Helpfulness of care	✓	✓	✓	✓
2.3	Recommend care to others	✓	✓	✓	X
2	Domain 2 Omnibus Item	✓	✓	✓	✓
Domain 3: Provider Competence
3.1	Understand client needs	✓	✓	✓	✓
3.2	Sympathize with client	✓	✓	✓	✓
3.3	Improve client’s knowledge of other MH programs	✓	✓	✓	X
3.4	Talk to clients in understandable way	✓	✓	✓	✓
3.5	Make service fit client’s needs	✓	✓	✓	X
3	Domain 3 Omnibus Item	✓	✓	✓	✓
Domain 4: Provider Contextual Congruence
4.1	Provider’s age	✓	✓	✓	✓
4.2	Provider’s gender	✓	✓	✓	✓
4.3	Provider from the same community	✓	✓	✓	✓
4.4	Provider’s social status	Optional	X	X	X
4.5	Provider's religion	Optional	X	X	X
4.6	Provider’s caste/ethnicity	✓	✓	✓	✓
4	Domain 4 Omnibus Item	✓	✓	✓	✓
Domain 5: Provider Accessibility & Availability
5.1	Easy to talk to provider	✓	✓	✓	✓
5.2	Availability of provider	✓	✓	✓	✓
5.3	Ease of contacting provider	✓	✓	✓	✓
5.4	Regularly attending task-sharing service	Optional	X	✓	X
5.5	On time for task-sharing service	Optional	✓	✓	X
5	Domain 5 Omnibus Item	✓	✓	✓	✓
Domain 6: Client Support Systems
6.1	Family support of clients	✓	✓	✓	✓
6.2	Friends support of clients	✓	✓	✓	✓
6.3	Community members support	✓	✓	✓	X
6.4	Other healthcare providers support	✓	✓	✓	✓
6.5	Community leaders support	Optional	X	✓	X
6.6	Religious leaders support	Optional	X	✓	X
6	Domain 6 Omnibus Item	✓	✓	✓	✓

Check mark= applicable; X= not applicable