TABLE 2.
Summary of patient experience measures compared to White group, adjusted for age and sex, across Veterans Integrated Service Networks overall and by patient experience domains.
| Domains | Race, ethnicity | # Eligible VISNs | # Eligible measures | Eligible measures with a disparity a across VISNs, n (%) | Eligible measures with a large disparity b across VISNs, n (%) | Eligible measures with an advantage c across VISNs, n (%) |
|---|---|---|---|---|---|---|
| Overall | AIAN | 7 | 53 | 28 (52.8) | 24 (45.3) | 19 (35.8) |
| Asian | 10 | 92 | 35 (38.0) | 30 (32.6) | 26 (28.3) | |
| Black | 18 | 414 | 48 (11.6) | 4 (1.0) | 138 (33.3) | |
| Hispanic | 14 | 216 | 23 (10.6) | 7 (3.2) | 71 (32.9) | |
| Multi‐Race | 4 | 27 | 20 (74.1) | 18 (66.7) | 5 (18.5) | |
| NHOPI | 6 | 60 | 18 (30.0) | 11 (18.3) | 32 (53.3) | |
| Access | AIAN | 5 | 13 | 9 (69.2) | 5 (38.5) | 1 (7.7) |
| Asian | 9 | 27 | 16 (59.3) | 14 (51.9) | 3 (11.1) | |
| Black | 18 | 84 | 16 (19.0) | 2 (2.4) | 14 (16.7) | |
| Hispanic | 13 | 49 | 10 (20.4) | 2 (4.1) | 6 (12.2) | |
| Multi‐Race | 6 | 17 | 14 (82.4) | 11 (64.7) | 1 (5.9) | |
| NHOPI | 5 | 15 | 6 (40.0) | 2 (13.3) | 2 (13.3) | |
| Person‐centered care | AIAN | 4 | 22 | 12 (54.5) | 12 (54.5) | 10 (45.5) |
| Asian | 4 | 35 | 10 (28.6) | 7 (20.0) | 8 (22.9) | |
| Black | 18 | 245 | 26 (10.6) | 2 (0.8) | 101 (41.2) | |
| Hispanic | 11 | 115 | 7 (6.1) | 2 (1.7) | 44 (38.3) | |
| Multi‐Race | 2 | 11 | 7 (63.6) | 7 (63.6) | 3 (27.3) | |
| NHOPI | 3 | 25 | 3 (12.0) | 1 (4.0) | 19 (76.0) | |
| Care coordination | AIAN | 5 | 12 | 6 (50.0) | 5 (41.7) | 5 (41.7) |
| Asian | 6 | 19 | 4 (21.1) | 4 (21.1) | 9 (47.4) | |
| Black | 18 | 85 | 6 (7.1) | 0 | 23 (27.1) | |
| Hispanic | 12 | 47 | 5 (10.6) | 2 (4.3) | 17 (36.2) | |
| Multi‐Race | 0 | 0 | ‐ | ‐ | ‐ | |
| NHOPI | 4 | 15 | 4 (26.7) | 3 (20.0) | 9 (60.0) |
Note: VISNs with a minimum of five of 28 adequately powered patient experience comparisons overall, two of six adequately powered experience measures in the domains of access and care coordination, and four of 16 in the domain of patient‐centered care were considered eligible for analysis.
Abbreviations: AIAN, American Indian or Alaska Native; NHOPI, Native Hawaiian or Other Pacific Islander; VISN, Veterans Integrated Service Network.
Includes disparities (≥10%–25% relative difference) and large disparities (≥ 25% relative difference).
Large disparity is a relative difference of ≥25% in favor of White group.
Advantage is a relative difference of ≥10% in favor of racial and ethnic minoritized group.