Table 4.

Shows learning objectives to improve patient safety in Emergency Department

Individual competence requirements	Safety management process proposals in the organization
Obligation to attend introduction before working in the ED	Requirement for adequate introduction to the working environment, instructions, and tools before working in the ED
Teamwork skills training	Organized teamwork training also concerning non-urgent tasks
Technical skills training before working in the ED, e.g. simulation training	Competence requirements for professionals before working in the ED. Including language skills
Knowledge about patients with special needs, such as geriatric, psychiatric and substance use patients	Appropriate staffing for patients with special needs, e.g./such as psychiatric and dementia patients
Medication safety and documentation requirements	Proper and practical medication documentation system
Risk management	Risk management
Proper use of patient identification protocol	Requirement to use the protocol for identification.
Adherence to a patient safety culture and the relevant tools	Recorded follow -up about patient safety improvements
Adherence to the proper use of instructions, learning communication skills, and effective interaction with other treatment facilities	Cooperation with other organizations
Awareness, respect, and cooperation with other professional groups	Management meetings and organized training and cooperation in multi-professional teams
Commitment to complying with instructions	Clear instructions and guidelines for professionals specifying the implementation processes
Consideration of the role of patients and understanding the importance of communication and interaction with patients and families	Consideration of the patient's role and special needs in the planning of patient processes and instructions.
Commitment to using interpretation tools	Proper interpreting services and tools and adequate use of their implementation
Commitment to incident reporting and a patient safety culture	Organized processes for teaching incident reporting and handling reports with multi professional team
Commitment to using the Hospital Discharge checklist	Requirements to use the Hospital Discharge Checklist
Commitment to the respect of all professional groups	Resourcing of staff, such as, discharge personnel, secretary, caretakers, pharmacists, technical assistance and more physician resources to ward consulting