Table 2.

Main and sub-categories

Main category: Communication experiences	Main category: Needs for a communication skills training
Sub-categories: • Communication challenges with patients • Communication challenges with relatives • Managing personal emotions • Organisational and system-related challenges • Constraints induced by COVID-19 pandemic • Effective patient-centered communication	Sub-categories: • Communication with demanding or aggressive patients • Communication concerning serious illness, death and dying • Core communication skills and strategies • Communication with relatives • Cultural aspects of communication