Table 1. Observational findings from digital navigator logs on the workability and usefulness of our processes.

	What did not work?	What did?
First contact with digital navigator	Health professionals did not have time between appointments to introduce clients to the digital navigator in person, partly because they often worked off-site. Many clients preferred telehealth sessions and did not attend the clinic in person.	Health professionals provided a list of clients for the digital navigator to follow up with, who had already agreed to be contacted. One health professional made time after each session to introduce the client to the digital navigator and discuss goals for using the platform together.
Onboarding clients to the platform	All clients were reinvited to the platform to improve service uptake, and the digital navigator sent a 2-week reminder. Health professionals believed it was the digital navigator’s role to introduce clients to the platform.	The digital navigator sent follow-up reminders 2 days before an appointment. Health professionals introduced the platform during the session and asked the digital navigator to provide follow-up support.
Improving ongoing use of the platform	Clients did not generally seek ad hoc support between appointments from the digital navigator through face-to-face meetings. Health professionals believed that clients would let them know if they wanted to discuss data from the platform in their care. Digital navigator encouraged clients to use platform and to take initiative in asking the health professional to discuss data from the platform.	Clients preferred to schedule communication at a time that worked for them and to choose the method (ie, emails, phone calls, Zoom, or face to face) and frequency of this communication. Health professionals had frequent communication with the young person and digital navigator to discuss what outcomes were being tracked. Digital navigator showed the young person the functionalities of the platform and helped them identify features that were valuable to them to assist them to get the most use out of the platform.