Table 3.

Adoption – Organizational systems to support Partnering with Consumers.

Adoption – Quantitative
Question			Measure
Has there been an increase in the number of Consumer Partners on Committees?			Organization NSQHS committees 8/8 have Consumer Partners 63 committees on the endorsed remuneration list. Nil formal remuneration pre‐2021, except for AMHS.
Is there consistent use of consumer feedback (PREMS, BPA, Complaints/compliments)?			Quarterly patient experience report includes PREMS BPA well‐established Complaints and compliments reported at all Standard 1 committees and Board meetings

Adoption – Qualitative Themes
Question	Executive positions	Consumer Partners		Consumer Partner Team members	Directorate representatives
1. The restructure was led by multiple leaders. Which positions do you think made contributions and how?	External Clinical Governance Review – recommendation to move CPT into CG Chief Executive – made the decision ED Clinical Governance + Executive Sponsor + Director CG‐ strong interest Consumer Partnering Team – set the structure up to succeed	External Clinical Governance Review – recommendation to move CPT into CG Chief Executive + Board – made the decision ED Clinical Governance + Executive Sponsor + Director CG – strong interest Manager Consumer Partnering Team + team – set the structure up to succeed		ED Clinical Governance + Executive Sponsor + Director CG – strong interest Manager Consumer Partnering Team + team – set the structure up to succeed/strong vision Director Partnerships – handed over trust to CPT + consumers (not mentioned by consumers)	Unsure
2. What affects Organization/Directorates participation in PwC?	NSQHS Standards The business of healthcare can be overwhelming – consumer partnering can get overlooked Strength of relationships and influence of people can affect variation. Strong executives buy in, will increase focus on consumer partnering	Size of facility influences intimate contact Success breeds success		Executives buy in – Executives walk the walk Formation of Person‐Centred Care (PCC) Community of Practice brought directorates onto the same page	Executive Leadership commitment Experience and interest of Chairs Having PCC position Having systems to make partnering easier (remuneration, orientation)
3. Who is still not included (e.g., work areas, types of consumer reps) and why? Who have we/should we target for participation?	Unknown with infrastructure and planning Consultation at commencement of Strategic planning Nonclinical divisions – finances, disaster planning, corporate services	Clinicians (formal partnering) Always be non‐believers		Unknown with infrastructure and planning Formal partnering – still evolving in COH and AMHS	Nursing and medical buy in Corporate and admin services

Abbreviations: ADMS, Addiction and Mental Health; BPA, Best Practice Australia; CPT, Consumer Partner Team; ED, Executive Director; CG, Clinical Governance; COH, Community and Oral Health; PCC, Person‐Centred Care; PREMS, Patient‐Reported Experience Measure Survey.