Table 3.

Key themes of changes caused by the introduction of INTREPRET

Domains	Key themes
Attitude and behavior of patients	- Patients helping other patients - Patients sharing their thoughts and feelings more during sessions - Patients violating cardinal rules less - Patients not becoming angry or violent easily
Attitude and competency of facilitators	- Patients treated with respect - Better facilitation of group sessions - Applying the motivational interviewing technique to individual counselling
Relationship between facilitators and patients	- Patients finding facilitators more approachable - Facilitators knowing more about patients - Patients sharing concerns with facilitators
Treatment planning and review process	- Patient’s concerns shared during sessions relayed to case managers - Common terminologies used during treatment planning
Efficient and standardized treatment services	- Guidance available for facilitators to prepare sessions - SOPs enabling delivery of structured and standardized sessions
Monitoring mechanisms of patient’s recovery process	- The patient’s attendance logbook enabling better tracking of activities - Feedback from INTREPRET sessions discussed during monthly case conferences

Note: INTREPRET = Intensive Treatment and Rehabilitation Program for Residential Treatment and Rehabilitation Centers; SOP = Standard Operating Procedure