| Factor 1 – Staff |
| Competent staff |
0.701 |
| Be informed about my case |
0.689 |
| Empathetic staff |
0.625 |
| Factor 2 – Administrative services |
| Speed of services |
0.675 |
| The latest technology is available |
0.656 |
| Availability of social services |
0.623 |
| Wide range of specialties |
0.583 |
| Prevention measures are in place |
0.557 |
| Hospital fees are acceptable |
0.534 |
| Paperwork is done smoothly |
0.476 |
| Waiting time to get a bed |
0.452 |
| Factor 3 – Reputation |
| Ranking |
0.739 |
| Famous doctors work in the hospital |
0.648 |
| Positive word of mouth |
0.627 |
| Good media reputation |
0.559 |
| Good online reviews |
0.460 |
| Accreditation |
0.417 |
| Factor 4 – Accessibility |
| The hospital is near my home |
0.737 |
| Easy access to the hospital |
0.683 |
| Family/friends live near the hospital |
0.545 |
| Big parking spaces |
0.429 |
| Factor 5 – Room attributes |
| Single room |
0.698 |
| Wide room |
0.599 |
| Sunny room |
0.551 |
| Good views from the room |
0.455 |
| Factor 6 – Building and physical appearance |
| General appearance |
0.842 |
| Green spaces |
0.784 |
| Size |
0.616 |
| Art forms |
0.509 |
| Cafeterias and food hubs |
0.480 |
| Factor 7 – Luxury and accessory amenities |
| Childcare services |
0.869 |
| Mindfulness rooms and services |
0.756 |
| Entertainment activities |
0.706 |
| Hotel-like services |
0.645 |
| Gift shop |
0.625 |
| Flat television in room |
0.516 |
| Factor 8 – Affiliation and ownership |
| Religious affiliation of the hospital |
0.692 |
| Sociocultural atmosphere |
0.623 |
| The hospital is privately owned |
0.450 |
