Table 2. Comment stratification by operative group versus nonoperative group with p-values.

Comment categories	Operative group	Nonoperative group	p-values
Good outcome	467 (38.6%)	473 (23.6%)	p < 0.001
Well-controlled pain	100 (8.3%)	46 (2.3%)	p < 0.001
Correct diagnosis	53 (4.4%)	121 (6.0%)	p = 0.045
Clear plan	94 (7.8%)	263 (13.1%)	p < 0.001
Bedside manner	267 (22.1%)	654 (32.6%)	p < 0.001
Staff compliments	155 (12.8%)	271 (13.5%)	p = 0.567
Wait time	47 (3.9%)	89 (4.4%)	p = 0.449
Nice facility	5 (0.4%)	19 (0.9%)	p = 0.088
Nonsurgical option	22 (1.8%)	69 (3.4%)	p = 0.007
Total comments	1,210 (100.0%)	2,005 (100.0%)	-