Table 5.

Answers to participant follow-up survey provided for “other reason.”

Responses	Count (n=257)	Percentage
Participant was not able to redeem e-voucher prior to expiration due to illness, giving birth, travel, or other obligations	90	35
Participant never received an SMS text message with the e-voucher number, or the SMS text message did not arrive in time to redeem	38	14.8
Participant did not receive an adequate explanation about how or where to redeem the e-voucher	26	10.1
Issue related to proxy phone use (such as the owner of the phone was traveling)	18	7
Retailer shop was closed when the participant tried to redeem	16	6.2
The phone was lost, stolen, or damaged	12	4.7
No particular reason indicated	9	3.5
Forgot to redeem or negligence	8	3.1
Network connectivity issues at issuance or redemption of the e-voucher	7	2.7
Retailer shops are too far from where the participant lives	6	2.3
No instruction was given at the retail shop or the retailer was not informed about HASAa	5	1.9
The SMS text message was deleted from the phone	5	1.9
The husband did not understand the HASA program	3	1.2
Confusion about the expiry date or unaware it expired	3	1.2
LLINb stock issue	2	0.8
Participant already had sufficient LLINs	2	0.8
Did not like the retailer’s attitude	2	0.8
The SMS text message was sent to the wrong number	2	0.8
Did not want white-colored LLIN	1	0.4
LLIN described as too stiff	1	0.4
Participant did not bring antenatal clinic card to the retailer staff and they would not sell them the LLIN	1	0.4

^aHASA: Hati Salama.

^bLLIN: long-lasting insecticidal net.