Table 2.

Quotes illustrating how NDAPs view their role in the community

“As I am their family doctor, they first call me and tell me their problem. All my patients respect me because they think I give them good advice. Patients come to me repeatedly only because they get benefits; otherwise, they will not come back to me.” (Male NDAP practicing for the last 25 years)

“This is a slum area, and at the maximum, people are ready to spend around 40–50 rupees. If they had more money, they won’t be coming to us. They will go to big doctors.” (Male NDAP practicing for the last 10 years)

“Many people tell me to treat them instead of going to a bigger hospital, as they can’t afford to go to the hospital. Patients in this area avoid going to a doctor in a big hospital. They want everything from general practitioners only.” (Female NDAP practicing for the last 8 years)