Table 4.

Key informant perspectives and recommendations for educational material.

Type	Positive Comments	Challenges Identified	Recommendations
Educational Video	Good overview Use at team meetings, between shifts Use in general orientation, annual training	7 min too long Omits information on fluid restriction Feasibility affected by staff devices Feasibility affected by paid time to complete	Split into 2 videos Include further content (e.g., fluid restriction) Add statistics to motivate Make more interactive
Huddle Discussions	Promote staff collaboration Good range of topics Interactive, fun elements and get staff thinking Opportunity to individualize strategies to residents with checklist	Checklist on type of challenges for residents may not be feasible Time to conduct huddles Puts onus on individuals to reach all staff	Make concise
Posters	Concrete ideas Practical Eye-catching Good variety Reinforce learning Could be used in a variety of places in the home	Staff posters have too much information Requires work to change weekly if in multiple sites	Change colour for each topic Add graphics, borders, statistics Need new posters for main messages to be used after the campaign Create a poster for use in resident room Include motivating messages
Micro-videos	Short, flexible for use Useful for team meetings, huddles, shift change Good flow of topics	May not be useful for all staff; do not have email Feasibility based on device availability, time to watch videos during shift	Improve terminology Add details on thickened beverages Provide detail on frequency of offers
Email pushes	Short reminder Can text vs. email prepare for huddle discussions	Staff may ignore Lack of email access Redundant messages Not experiential Text may be considered an invasion of privacy	Post on organizational websites Use for leadership, add to a human resource email message Include prompts to help staff empathize with residents Offer a text version