Table 2.

Demographic characteristics of patients who received and opened the postpartum and newborn chatbot.

			Postpartum chatbot							Newborn chatbot
			Total received (n=3497)		Total opened (n=2244)		Percentage opened (n=64.2)		Total received (n=4370)			Total opened (n=2748)		Percentage opened (62.9)
Race
	Black	1566		969		61.9		2069			1256		60.7
	Unknown	0		0		0		768			450		58.6
	White	491		384		78.2		553			449		81.2
	Other	1440		891		61.9		980			593		60.5
Age (in years)
	≤18	93		49		52.2		113			58		51.3
	19-21	242		134		55.4		308			188		61
	22-26	561		341		60.8		747			421		56.4
	27-31	963		611		63.4		1199			743		62
	32-36	1003		680		67.8		1260			822		65.2
	37-41	543		364		67.0		640			445		69.5
	>41	92		65		70.7		103			71		68.9
Insurance
	Private or commercial	1404		971		69.2		1675			1185		70.7
	Medicare or Medicaid	1008		631		62.6		1304			799		61.3
	Other	666		394		59.2		852			458		53.8
	Uninsured	201		120		59.7		223			121		54.3
	Unknown	218		128		58.7		316			185		58.5