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. 2024 Dec 8;38(1):e13328. doi: 10.1111/jar.13328

TABLE 5.

(A) Mapping of evidence to the NSW Health (2022) Focus Area 1: Investing in people.

Implementation goal Number of studies
  • 1.1

    Develop a virtual capability framework for staff

 3
  • 1.2

    Support consumer involvement in virtual care service design and delivery [note: health consumer and carers]

 5
  • 1.3

    Build and strengthen partnerships with education providers

 1
  • 1.4

    Raise awareness, address misconceptions, and promote benefits with clients, carers, families, and communities

 13
  • 1.5

    Promote the benefits and build acceptance amongst clinicians and health staff, understand challenges, and support resolutions

 15
  • 1.6

    Design the role of ‘moderators or concierge’

 6
  • 1.7

    Support equitable access

 11
  • 1.8

    Support Aboriginal populations to use virtual care

 0
  • 1.9

    Design and support delivery of education and training

 2
  • 1.10

    Engage and strengthen the skills of local champions to support local staff

 3
  • 1.11

    Internet connectivity (see implementation goal 3.1 Technology roll‐out)

 —