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Codes defined by researchers
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Example of quotes extracted from the interviews |
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Adapting language
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“They have to know how to use different languages depending on who they have in front of them.” (S4, woman, 25, ST) |
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Adapting language
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“Adapting the language, the communication style, depending on the student in front of you, adult, less adult, etc. . . I think that the ability also to somehow adapt to what each person’s temperament is, to understand how I can communicate with that person.” (S7, woman, 27, PT) |
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Adapting language
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"Adapt the language, the communication that is used, depending on the student in front of you, adult, less adult, but always with respect." (S7, woman, 27, PT) |
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Honesty
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“Honesty […] In the sense of saying, ‘I don’t know how to answer your question; I’ll look into it and let you know’. I prefer an honest CL rather than one who grasps at straws. I prefer that because it gives me confidence.” (S2, woman, 27, PRT) |
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Honesty
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"Communicate, communicate, and communicate again. It should not be taken for granted, so be transparent, whether in good or bad, in what is imposed, in what is not imposed, and chosen together." (S7, woman, 27, PT) |
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Honesty
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"There must be mutual sincerity because that way you can build a relationship that may last those three years and maybe even more." (S2, woman, 27, PRT) |
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Honesty
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"They must be aware of their own limits to work on them. [. . .] By admitting these limits, you can be honest with those in front of you, and, in my opinion, this is very appreciated." (S9, woman, 44, PT) |
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Effective communication
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"Effective communication. . . that there is not a kind of monologue from the course leader or something that is dropped from above, but that there is interactivity between the two people." (S6, woman, 25, PT) |
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Credibility
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"When you find yourself with people who are fundamentally already in difficulty and ask you for certainties, the fact of continually changing versions on 50 thousand aspects becomes problematic. This had been a source of many conflicts because you lose credibility." (S5, man, 41, PT) |
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Diplomacy
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"The course leader must know how to negotiate and be diplomatic. A characteristic that, in my opinion, is very useful." (S8, woman, 28, PRT) |
