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Codes defined by researchers
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Example of quotes extracted from the interviews |
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Active Listening
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“Here is another weakness: not listening to the other person properly, in the sense that you already start with preconceptions about what a student wants to tell you. […] It has to be an active and participatory way of listening to the others.” (S1, man, 25, ST) |
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Active Listening
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“Then there is their [CLs’] predisposition to listen to you; this motivates you. [. . .] students need to feel welcomed; they need to be motivated and listened to with empathy.” (S2, woman, 27, PRT) |
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Active Listening
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"Being open, listening to students, and making them feel comfortable because if the person I’m talking to doesn’t put me at ease, I also struggle to express my opinions and give voice to my thoughts." (S6, woman, 25, PT) |
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Active Listening
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"They face every difficulty seeing it as an opportunity and know how to listen. Knowing how to listen to students is a useful skill and competence for the course leader." (S3, woman, 25, ST) |
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Active Listening / Reflexivity
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“In my opinion, they must have the ability to gather the views of others, namely, students, teachers and external stakeholders. This is to understand the quality of the course and be able to improve it. [. . .] I used to discuss things with the CL, questioning some of the things she was proposing. Simultaneously, she questioned what I was saying, and by doing this, we could reflect upon our proposals growing up together. Because even a CL needs to grow, to understand where they are wrong.” (S4, woman, 25, ST) |
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Flexibility
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"A flexible coordinator is a coordinator who tries to meet the person in front of them, a person who may have certain needs." (S2, woman, 27, PRT) |
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Mediator
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"They must be able to mediate [. . .] they must be able to dismantle difficulties, especially when there are tensions. They must know how to defuse those sparks in the interest of the degree program and the students." (S5, man, 41, PT) |
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Mediator
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"Organising the study program effectively and efficiently [. . .] trying to weigh both the needs of the students and the needs coming from above." (S6, woman, 25, PT) |
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Mediator / Flexibility
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"Being able to keep all the pieces together [. . .] because the course leader is the one who has to make the effort to bring everything together." (S8, woman, 28, PRT) |
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Reflexivity
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"One must have the ability to accept criticism. Therefore, also creating opportunities to receive opinions from everyone." (S9, woman, 44, PT) |
