Table 5.
Overall scores of hospitals against the national targets for patients’ experience of care domains
| Domain | National target (%) | Hospital score | |||
|---|---|---|---|---|---|
| NMAH (%) | RFH (%) | SEH (%) | TH (%) | ||
| Access to care | 100 | 59.3 | 54.0 | 70.5 | 52.4 |
| Availability and use of medicines | 95 | 95.1 | 68.8 | 85.7 | 70.3 |
| Patient safety | 65 | 76.5 | 72.7 | 84.2 | 60.5 |
| Cleanliness of the hospital | 74 | 67.6 | 54.0 | 68.4 | 40.6 |
| Values and attitudes of staff | 74 | 54.4 | 70.1 | 71.0 | 60.4 |
| Waiting times | 74 | 61.9 | 38.5 | 70.3 | 37.2 |
|
Overall patient experience of care survey results |
80 | 69.1 | 59.7 | 75.0 | 53.6 |
NMAH Nelson Mandela Academic Hospital, RFH Rob Ferreira hospital, SEH St. Elizabeth Hospital, TH Themba Hospital