Table 2.
Characteristics of Scheduled Gender Clinic Encounters between April 2019 and February 2021, By Telemedicine Period and Utilization
| PRE-TELEMEDICINE | POST-TELEMEDICINE | OVERALL | |||||
|---|---|---|---|---|---|---|---|
| TOTAL,a n (%) (N = 2,208, 51.5% OF ALL ENCOUNTERS) | TOTAL, n (%) (N = 2,080, 48.5% OF ALL ENCOUNTERS) | TELEMEDICINE, n (%) (N = 1,082, 52.0% OF POST-TELEMEDICINE ENCOUNTERS) | IN PERSON, n (%) (N = 998, 48% OF POST-TELEMEDICINE ENCOUNTERS) | p-VALUE COMPARING IN-PERSON VS. TELEMEDICINE UTILIZATION | TOTAL, N (%) (N = 4,288) | p-VALUE COMPARING PRE-TELEMEDICINE AND POST-TELEMEDICINE PERIODS | |
| Encounter type | |||||||
| New | 452 (20.5) | 441 (21.2) | 221 (20.4) | 220 (22.0) | 0.37 | 893 (20.8) | 0.56 |
| Returning | 1,756 (79.5) | 1,639 (78.8) | 861 (79.6) | 778 (78.0) | 3,395 (79.2) | ||
| Encounter status | |||||||
| Completed | 1,385 (62.7) | 1,278 (61.4) | 775 (71.6) | 503 (50.4) | <0.01* | 2,663 (62.1) | 0.58 |
| No-show | 113 (5.1) | 118 (5.7) | 81 (7.5) | 37 (3.7) | 231 (5.4) | ||
| Canceled | 710 (32.2) | 684 (32.9) | 226 (20.9) | 458 (45.9) | 1,394 (32.5) | ||
| Patient initiated | 483 (68.0) | 395 (57.7) | 126 (55.8) | 269 (58.7) | 0.46 | 878 (63.0) | <0.01* |
| Provider/practice initiated | 227 (32.0) | 289 (42.3) | 100 (44.2) | 189 (41.3) | 516 (37.0) | ||
*
Statistically significant at the p < 0.05 level.
a
All encounters in the pre-telemedicine period were conducted in person.