Table 2.

Three most common topics of birthing parent and companion verbal reactions with representative quotes

Reaction type and topics	Representative quotes
Positive reactions
Clarity of information provided	“They got [the infant’s] blood and it came back and it looks like she doesn’t have any jaundice, and they’re probably going to clear us to go home” (V04)
Health care team member conduct	“[Health care team member’s name] is perfect, she’s perfect.” (V05)
Access to supplies	“We about to be eatin’ good tonight. The hospital is sending us home with a baked ziti.” (V01)
Confused reactions
Clarity of information provided	“¿Y esto qué es, para qué es esto? (“And what is this, what is this for?”) (V03)
Hospital discharge coordination	“I’m not actually sure exactly what time…I think they have to make sure I have a car seat and stuff…it might have to be brung up here before I leave with her…I don’t know.” (V08)
Health care team member conduct	“You gotta make sure…you announce yourself, ‘cause I had no idea who that was coming in, I was like ok hey, are you the new nurse or what?…You gotta give your name and what your role is, ‘cause otherwise we have no idea.” (V09)
Negative reactions
Clarity of information provided	“No one even discussed the results with me so I need to speak with the nurse.” (V05)
Postpartum pain management	“Me duele la cabeza siento que se me cierran los ojos.” (“My head hurts that I feel like my eyes are closing.“) (V07)
Health care team member conduct	“Yesterday I got mad because [Name] informed me that 2 to 4 is quiet time on the floor, that means nobody supposed to come in…two people came in here.” (V05)