Table 3.

Requirements and preferences for information

Themes	Subthemes	Concepts	No. of Studies	Examples of quotations	References
Editorial tone	High quality information	To ensure the reliability of information and put forward the information quality requirements, including unified, comprehensive, reliable	14	"the women could imagine that nurses as healthcare professionals are qualified to communicate and convey healthcare information in an objective and professional manner." [26]	[16, 17, 21, 26, 28, 30–33, 36, 39, 42, 43, 45]
	Positive information	Information demanders expect positive information, including positive information, effective information for screening rather than intimidating information, receiving "good news" first and "bad news" later.	3	"participants preferred positive tone and messaging that emphasized benefits of quitting smoking and obtaining LCS." [38]	[34, 38, 40]
	Assessment of communication context	The need to consider the meaning of information content and cultural background of demanders when transmitting information, including caution (to avoid panic and misunderstanding), cultural adaptability	8	"Caution is required when delivering information about HPV and the meaning of results…..." [47]"Participants felt IVR messages needed to be culturally tailored ." [41]	[18, 22, 25, 35–37, 41, 47]
Communication potential	Writing	The information writing requirements suggested by the information demanders, including language adaptability (suitable for the language of the screeners), information content (short, detailed, detailed for the first time and brief for the subsequent), description in stages, clear and clear, easy to understand, direct and engaging, combining with the real situation, highlighting key information, and quick reference elements	22	"everal participants indicated preference for having physicians who spoke their language and were from their own ethnic groups." [29]	[16, 18, 22–25, 29, 31, 32, 34, 36–41, 43, 45, 46, 48, 49, 51]
	Visuals	The form of information presentation recommended by the information demanders, Including video, image, diagram, flowchart, audio	12	"the use of graphics and charts were cited as useful inclusions…..." [22]	[8, 16, 22–24, 29, 34, 36, 38, 39, 42, 43]
Recommended information channels	Interpersonal channels	Access to information through health-related Interpersonal interactions, including healthcare professionals/organizations, face-to-face communication, health promotion activities	25	"but if I get that reminder from your GP to say that your Pap smear is due I think I will get it done." [20]	[18–27, 29, 30, 32, 36–41, 45–47, 49–51]
	Traditional social channels	Access to information through traditional way, including telephone, text messages, letters, and traditional media such as television, radio, printed materials (knowledge books/leaflets/newspapers), etc	21	"The use of media (television, radio, social media and applications) were mentioned as the preferred way to receive information and also seen as an effective method to inform others." [23]	[18, 19, 22–27, 29, 30, 32, 34, 36, 38, 40–44, 50, 51]
	Internet-related channels	Access information through online Internet tools, including email, websites, patient portal	7	"the women expressed that an instructional video on the Internet could be a complement to the written instructions." [8]	[8, 22, 29, 34, 40, 42, 50]
Recommended source place	Public place	College campuses, communities, churches, libraries, waiting places, public transportation, public toilets, places of consumption	7	"Public facilities were seen as important and included all of cinemas, pubs, pools, gyms, churches, libraries, shopping centres, workplaces, schools and other community centres (eg, Men’s Sheds, Country Women’s Association, Rotary Clubs)." [24]	[18, 24, 27, 39, 42, 43, 46]
	Healthcare institution	Outpatient clinics, doctors' offices, pharmacies, waiting rooms, examination units, community health care centers	8	"Others suggested providing information at the GP’s office, for instance in the form of brochures….." [22]	[18, 22, 32, 34, 38, 40, 46, 50]