Table 4.

Quality assurance activities in the transfer unit

Structural assets	- Description of required staff
	- Facilities
Allocation of responsibilities	- Job descriptions
	- Job assessment interviews
Protocols	- Description of the target population
	- Admission criteria
	- Discharge criteria
	- Routing of the patients using a flow chart
	- Nursing care plans
Information transfer and record-keeping	- Transfer procedures from the AMC to the HRHH
	- Patient record
	- Handover procedures during shifts
Monitoring and feedback cycles	- Steering group meetings
	- Weekly multidisciplinary meetings
	- Supervision by an AMC geriatric nursing specialist
	- Patient satisfaction questionnaire upon discharge from the transfer unit
	- Training and education
	- Management information system