Table 5.
Quotations to illustrate the theme: the effect of the COVID-19 pandemic on working practices
| Quote | Subtheme | |
|---|---|---|
| 1 | Introduction of the use of virtual meetings | ‘Parents are invited to weekly ward rounds via Teams since the pandemic. This is much more convenient than before, where they had to drive to the ward for a 15 min slot.’ (HCP) |
| 2 | Introduction of the use of virtual meetings | ‘I think things like COVID have been helpful in terms of you know, the drive for virtual meetings. I think that since COVID we've probably had an improvement in community teams, especially those that are a little bit further away, their involvement in the young people's care.’ (HCP) |
| 3 | Introduction of the use of virtual meetings | ‘I think one of the benefits I probably came across in terms of the technology and providing video-link consultation. And some young people that I see they definitely want that to continue rather than coming to see me in clinic.’ (HCP) |
| 4 | Introduction of the use of virtual meetings | ‘Obviously with remote things you can sort of attend but it's never quite the same experience.’ (HCP) |
| 5 | Introduction of the use of virtual meetings | ‘You know like the digital stuff's good isn't it but that's not what this speciality is about. It's about sitting down in a room and talking to people isn't it?‘ (HCP) |
| 6 | Introduction of the use of virtual meetings | ‘Meetings on the phone and online. And obviously it's difficult to kind of establish a rapport like that.’ (P/C) |
| 7 | Difficulties around staffing | ‘there was a lot of bank staff members that you didn't really know and didn't really interact with you.’ (YP) |
| 8 | Difficulties around staffing | ‘So staff were changing all the time, which again for somebody like X that needs consistency, was hellish because she'd wake up to different people all the time. And when she got to a point where she was having a crisis, somebody, a complete stranger coming in to try and help her was never going to get anywhere.’ (P/C) |
| 9 | Ward rule changes | ‘Smoking in the gardens has been allowed since the pandemic, as previously people could go offsite and smoke, but since that wasn't possible they didn't want to restrict liberties.’ (HCP) |
HCP, healthcare professional by interview; P/C, parent/carer; YP, young person.