Table 1.

Participants characteristics

	Public PHC	Private PHC	Total
Number asked to participate:	2	5	7
Final participants:	2	4	6
Age (years):	40–64	40–41	40–64
Sex (F/M):	2/0	3/1	4/1
Profession:	2 PHN	4 RN	2 PHN/ 4 RN
Work experience (years):	18–29 years	1–14 years	1–29 years
Using digital triage and chat service:	0	4	4
Using 1177 health guide and online service	2	4	6
Number of nurses working in rural location	0	3	3
Number of nurses working in urban location	2	1	3