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Comparison table of Kano model evaluation results classification.
| Function/service | Negative problem | ||||
|---|---|---|---|---|---|
| Dislike (1 point) |
Live with (2 points) |
Neutral (3 points) |
Must-be (4 points) |
Like (5 points) |
|
| Forward problem | |||||
|
Dislike (1 point) |
Q | R | R | R | R |
|
Live (2 points) |
M | I | I | I | R |
|
Neutral (3 points) |
M | I | I | I | R |
|
Must-be (4 points) |
M | I | I | I | R |
|
Like (5 points) |
O | A | A | A | Q |
Attractive (A), One-dimensional (O), Must-be (M), Indifferent (I), Reverse (R), and Questionable (Q).
