Table 7.

Summary of analysis results of Kano model.

Function/service	A (%)	O (%)	M (%)	I (%)	R (%)	Q (%)	Classification result	SI (%)	DSI (%)
A1	21.51	23.66	25.81	24.73	2.15	2.15	M	47.19	−51.69
A2	27.96	32.26	12.90	22.58	3.23	1.08	O	62.92	−47.19
A3	9.68	8.60	22.58	59.14	0.00	0.00	I	18.28	−31.18
A4	11.83	20.43	37.63	27.96	2.15	0.00	M	32.97	−59.34
A5	23.66	35.48	16.13	19.35	4.30	1.08	O	62.50	−54.55
A6	11.83	23.66	36.56	27.96	0.00	0.00	M	35.48	−60.22
A7	34.41	23.66	18.28	20.43	1.08	2.15	A	60.00	−43.33
A8	17.20	10.75	25.81	45.16	1.08	0.00	I	28.26	−36.96
A9	35.48	53.76	2.15	8.60	0.00	0.00	O	89.25	−55.91
A10	29.03	25.81	24.73	16.13	2.15	2.15	A	57.30	−52.81
A11	40.86	27.96	18.28	9.68	3.23	0.00	A	71.11	−47.78
A12	20.43	29.03	21.51	27.96	1.08	0.00	O	50.00	−42.39

Attractive (A), One-dimensional (O), Must-be (M), Indifferent (I), Reverse (R), and Questionable (Q).