Table 2.
Patient’s perception of access and use of e-consultations (N=13,011).
| Topic and options | Value, n (%) | |||
| Access and use of e-consultations | ||||
|
|
Who told you that sending an e-consultation to the GPa is possible? | |||
|
|
|
Found the service myself | 7466 (57.4) | |
|
|
|
The GP or the health receptionist | 4553 (35) | |
|
|
|
Brochures, advertisements, or other written material | 101 (0.8) | |
|
|
|
Friends, family, or colleagues | 652 (5) | |
|
|
|
Other | 239 (1.8) | |
|
|
Sending an e-consultation was my first choice to get an answer from my GP about my problem today. | |||
|
|
|
Strongly agree | 7497 (57.6) | |
|
|
|
Agree | 2872 (22.1) | |
|
|
|
Neither agree nor disagree | 1410 (10.8) | |
|
|
|
Disagree | 804 (6.2) | |
|
|
|
Strongly disagree | 428 (3.3) | |
|
|
Expected time to get an answer to this e-consultation | |||
|
|
|
Within 12 hours | 4445 (34.2) | |
|
|
|
Within 24 hours | 4356 (33.5) | |
|
|
|
Within 48 hours | 2340 (18) | |
|
|
|
Between 48 hours and 5 days | 1860 (14.3) | |
|
|
Getting the e-consultation for free?b | |||
|
|
|
Yes | 1140 (8.8) | |
|
|
|
No | 9201 (70.7) | |
|
|
|
Don’t know | 2670 (20.5) | |
|
|
Would you have sent this e-consultation if you had to pay for it?c (n=1150) | |||
|
|
|
Yes | 870 (76.3) | |
|
|
|
No | 141 (12.4) | |
|
|
|
I don’t know | 139 (11.3) | |
| Characteristics of the problem handled in the e-consultation | ||||
|
|
How concerned are you about the issue you sent an e-consultation for? | |||
|
|
|
Not worried | 4744 (36.5) | |
|
|
|
Somewhat worried | 6443 (49.5) | |
|
|
|
Very worried | 1824 (14) | |
|
|
Do you think the GP will answer this e-consultation by asking you to come to the office for a physical examination? | |||
|
|
|
Yes | 2310 (17.7) | |
|
|
|
No | 5396 (41.5) | |
|
|
|
Don’t know | 5305 (40.8) | |
|
|
All in all, how satisfied were you with contacting the GP through an e-consultation today? | |||
|
|
|
Very satisfied | 6495 (49.9) | |
|
|
|
Satisfied | 4418 (34) | |
|
|
|
Neither satisfied nor dissatisfied | 1776 (13.6) | |
|
|
|
Dissatisfied | 221 (1.7) | |
|
|
|
Very dissatisfied | 101 (0.8) | |
aGP: general practitioner.
bSome patient groups receive free health care services, including e-consultations (eg, pregnant women, first-time military service members, and patients with high costs of health care services receiving exemption cards).
cQuestion was only asked to the ones who answered that they got the e-consultation for free.