Table 3.

Ordinal logistic regression results for patients’ satisfaction per departmental areas of discharge (P = 0.05)

	Surgical Area			Medical Area
	b	SE	p	b	SE	p
Kind reception	.2859	.059	0.000	.4153	.1047	0.000
Fear and anxiety management—doctors	.0753	.0553	0.174	.0412	.0986	0.676
Fear and anxiety management—nurses	.3086	.06	0.000	.0938	.0948	0.322
Pain management	.5542	.065	0.000	.4682	.1094	0.000
Talk in front of the patient as if he were not present—doctors	.0202	.0596	0.735	.0632	.0985	0.521
Talk in front of the patient as if he were not present—nurses	.0707	.0698	0.311	-.1038	.1249	0.406
Talk in front of the patient as if he were not present – other staff	.0474	.0622	0.446	.1087	.1028	0.290
Respect and dignity—doctors	.2615	.0913	0.004	.3905	.1497	0.009
Respect and dignity—nurses	.245	.0975	0.012	.0351	.1628	0.829
Respect and dignity – other staff	.1049	.0619	0.090	.1501	.099	0.131
Involvement	.1917	.0511	0.000	.1516	.0766	0.048
Clarity of answers—doctors	-.083	.0807	0.304	-.1613	.1355	0.234
Clarity of answers—nurses	.1717	.0787	0.029	.1613	.1265	0.202
Information to caregivers	.1662	.0382	0.000	.1463	.0766	0.056
Teamwork	1.698	.0742	0.000	1.931	.1247	0.000
Silence	.1973	.0453	0.000	.0856	.0775	0.270
Cleaning	-.5276	.0527	0.000	-.5097	.0911	0.000
Clarity of answers in discharge—selfcare	.4815	.091	0.000	.4889	.159	0.002
Clarity of answers in discharge—therapy	.2377	.1041	0.022	.44361	.1721	0.010
/cut1	7.842	.5219		5.848	.817
/cut2	10.83	.4998		10.57	.801
/cut3	14.71	.5563		14	.889
/cut4	19.44	.6269		18.83	1.008
Observations (n°)	5,434			1,867
Log-likelihood	−2226.151			−806.513