TABLE 2.

Associations Between Survey Responses and Patient-Perceived Diagnostic Breakdowns

Questions	Full Sample (N = 2525)	Diagnostic Breakdown	No Diagnostic Breakdown
Access Domain	n(%)	n (%)	n (%)	P
Scheduling appointments
Low (0–50)	541 (22.0)	155 (26.0)	386 (20.7)	0.006*
High (51–100)	1921 (78.0)	441 (74.0)	1480 (79.3)
Receiving return phone calls
Low (0–50)	637 (27.8)	222 (39.8)	415 (23.9)	<0.001*
High (51–100)	1655 (72.2)	336 (60.2)	1319 (76.1)
Contacting practice
Low (0–50)	852 (35.4)	233 (40.2)	619 (33.9)	0.006*
High (51–100)	1555 (64.6)	347 (59.8)	1208 (66.1)
Care provider domain
Provider show of concern
Low (0–50)	253 (10.4)	171 (29.3)	82 (4.4)	<0.001*
High (51–100)	2184 (89.6)	413 (70.7)	1771 (95.6)
Provider explanations
Low (0–50)	287 (11.9)	195 (33.6)	92 (5.0)	<0.001*
High (51–100)	2131 (88.1)	385 (66.4)	1746 (95.0)
Provider shared decision making
Low (0–50)	272 (11.4)	181 (32.0)	91 (5.0)	<0.001*
High (51–100)	2,113 (88.6)	385 (68.0)	1,728 (95.0)
Provider treatment discussion
Low (0–50)	305 (12.9)	204 (35.8)	101 (5.6)	<0.001*
High (51–100)	2064 (87.1)	366 (64.2)	1698 (94.4)
Provider listening skills
Low (0–50)	269 (11.1)	188 (32.5)	81 (4.4)	<0.001*
High (51–100)	2155 (88.9)	391 (67.5)	1764 (95.6)
Recommendation of provider
Low (0–50)	348 (14.4)	222 (38.2)	126 (6.9)	<0.001*
High (51–100)	2065 (85.6)	359 (61.8)	1706 (93.1)
Personal issues domain
Treatment with respect/compassion
Low (0–50)	245 (10.8)	119 (21.7)	126 (7.3)	<0.001*
High (51–100)	2035 (89.3)	429 (78.3)	1606 (92.7)
Practice-related domain
Staff teamwork
Low (0–50)	356 (15.8)	174 (32.3)	182 (10.7)	<0.001*
High (51–100)	1892 (84.2)	365 (67.7)	1527 (89.4)
Recommendation of practice
Low (0–50)	579 (24.6)	253 (44.4)	326 (18.3)	<0.001*
High (51–100)	1774 (75.4)	317 (55.6)	1457 (81.7)

^*Significant after Benjamini-Hochberg correction to control false discovery rate.