TABLE 4.

Effect of Survey Responses on Patient-Perceived Diagnostic Breakdowns, by Breakdown Type, Unadjusted and Adjusted for Patient, Appointment, and Survey Characteristics

	Accuracy Breakdown			Timeliness Breakdown			Communication Breakdown
	Unadjusted Odds Ratio	Adjusted Odds Ratio	95% Confidence Interval	Unadjusted Odds Ratio	Adjusted Odds Ratio	95% Confidence Interval	Unadjusted Odds Ratio	Adjusted Odds Ratio	95% Confidence Interval
Average access score
Greater than 50	Reference	Reference		Reference	Reference		Reference	Reference
50 or less	0.66	0.66	0.46–0.97*	2.17	2.26	1.62–3.16*	1.14	1.27	0.90–1.79
Average provider score
Greater than 50	Reference	Reference		Reference	Reference		Reference	Reference
50 or less	4.36	5.13	3.42–7.69*	1.47	1.34	0.84–2.14	6.66	6.47	4.39–9.55*
Average personal score
Greater than 50	Reference	Reference		Reference	Reference		Reference	Reference
50 or less	1.04	1.05	0.65–1.71	1.55	1.66	1.03–2.69*	1.27	1.33	0.84–2.13
Average practice score
Greater than 50	Reference	Reference		Reference	Reference		Reference	Reference
50 or less	2.31	2.08	1.45–2.98*	1.67	1.86	1.25–2.77*	2.44	2.58	1.79–3.71*
Patient age		1.00	0.99–1.01		1.00	0.99–1.01		1.00	0.99–1.01
Elapsed days (from appointment to survey response)		1.01	1.003–1.02*		1.01	1.00–1.02*		1.01	1.00–1.02
Patient sex
Male		Reference			Reference			Reference
Female		1.02	0.77–1.35		1.46	1.06–2.02*		1.40	1.03–1.91*
Visit type
In-person		Reference			Reference			Reference
Telehealth		1.48	1.07–2.04*		0.70	0.50–0.98*		0.59	0.43–0.82*
Survey distribution
Internet		Reference			Reference			Reference
Paper		1.13	0.79–1.60		1.23	0.85–1.78		1.13	0.79–1.63

^*Significant at P ≤ 0.05.