Table 3.

Provider challenges in transitioning to telehealth.

Challenge	Percent of Settings
Technology failures	82%
Providers spending time providing technical support or troubleshooting technology versus providing therapy	79%
Difficulty with scheduling system	52%
Provider unease with technology	39%
Provider lack of technical skills	36%
Other challenges*	36%
Difficulty with communication and/or support from leadership about telehealth policies	24%
Lack of needed equipment (e.g., webcams, headsets)	21%
Confusion regarding how to document or code encounters in electronic medical record	18%
Concern or confusion about getting full workload credit for encounters	15%
No challenges	3%

^*Other challenges were categorized as time challenges (e.g., longer time for documentation due to addition of a new telehealth template), facility/policy challenges (e.g., changes in telework policies), therapy skill challenges (e.g., difficulty building rapport), and team connection challenges (e.g., missing seeing team members in person).