Table 5. Comparison of the anxiety and depression prevalence before and after using the nurse hotline and artificial intelligence (AI) chatbot among participants.
| Groups | No-risk group (score≤4), n (%) | Risk group (score>4), n (%) | P value |
|---|---|---|---|
| Pre–PHQ-9a | |||
| Nurse hotline (n=41) | 27 (65.9) | 14 (34.1) | .20 |
| AI chatbot (n=62) | 33 (53.2) | 29 (46.8) | |
| Post–PHQ-9a | |||
| Nurse hotline (n=41) | 26 (63.4) | 15 (36.6) | .33 |
| AI chatbot (n=62) | 45 (72.6) | 17 (27.4) | |
| Pre–GAD-7b | |||
| Nurse hotline | 27 (65.9) | 14 (34.1) | .34 |
| AI chatbot | 35 (56.5) | 27 (43.5) | |
| Post–GAD-7b | |||
| Nurse hotline | 27 (65.9) | 14 (34.1) | .47 |
| AI chatbot | 45 (72.6) | 17 (27.4) | |
a
PHQ-9: Patient Health Questionnaire-9.
b
GAD-7: Generalized Anxiety Disorder Scale-7.