Table 5.

Mapping of the strengths and weaknesses of mental health CAs^a for youth by dimension.

Dimensions	Strengths	Weaknesses
CA characteristic	Empathetic and friendly responses	Too fast responses without empathy
CA content	Useful information or therapeutic content	Inaccurate or unclear responses
AIb technique	Interactive and engaging conversations	Limited or repetitive content and lack of understanding of human input
Input mode	Easy to start a conversation	Difficulties with terming the queries
Output mode	Multimedia output	Too much textual information with jargon
Personalization	Availability of personalized support	Lack of personalized content
Privacy and confidentiality	Perceived anonymity or confidentiality	Concerns for the privacy of sensitive information
Safety	Sense of caring and support via humanlike interaction with CAs	Potential for overreliance on CAs over human support and risk of missing imminent risk

^aCA: conversational agent.

^bAI: artificial intelligence.