Table 4.

Hospital characteristics of parents whose neonates were admitted to the NICU at referral hospitals in eastern Ethiopia, 2023 (n = 408).

Variables	Category	Frequency (n)	Percent (%)
Functionality and cleanness of toilet	Satisfied	166	40.69
	Dissatisfied	155	37.99
	Neutral	87	21.32
Accessibility of enough chairs in the waiting area	Satisfied	161	39.46
	Dissatisfied	187	45.83
	Neutral	60	14.71
Availability and quality of family room	Satisfied	149	36.52
	Dissatisfied	188	46.07
	Neutral	71	17.41
Being allowed to have visitors	Satisfied	160	39.22
	Dissatisfied	189	46.32
	Neutral	59	14.46
Clear explanation about procedures & medication	Satisfied	168	41.17
	Dissatisfied	180	44.12
	Neutral	60	14.71
Easily accessible of unit from postnatal ward	Satisfied	161	39.46
	Dissatisfied	186	45.83
	Neutral	61	14.71
Consent before any clinical procedure	Satisfied	126	30.88
	Dissatisfied	180	44.12
	Neutral	102	25.00