Figure 2. Three Delays Model with MOMs-CC Intervention Components.

The MOMs Chat & Care intervention components are informed by the Three Delays Model. To address the delay in the birthing person recognizing they need to seek care, self-management education and support is offered via the Northwell Pregnancy & Peds Chats (i.e., chatbot) and the prenatal telehealth visits. Through the chatbot and navigation to medical and social services provided by the MOMs team, birthing persons will receive support in reaching healthcare facilities and receiving timely, appropriate care.