Table 4.
Competency Themes Relating to the Management of Telehealth Services
| Telehealth service management |
|---|
| Digital infrastructure |
| Be aware of security and confidentiality risks associated with digital infrastructure58 |
| Have a billing system that incorporates telehealth consultations and associated billing codes34 |
| Have a central electronic health record with an understanding of the quality, impact, and use of data in practice32,34,40 |
| Have an understanding of business systems and data related to telehealth service32,33,44 |
| Understand the local digital infrastructure, policies, guidelines, and frameworks23,33,40,41 |
| Informing practice |
| Keep up to date with relevant professional body best telehealth practices, research, and resources31–33,35,36,41–43,47,48,51,52,56,57,59 |
| Know how to reflect on digital practices33,37 |
| Know how to share and promote telehealth practice20,37,60 |
| Understand how the differences in culture and social background can impact telehealth19,23,24,21,30–32,34–38,47,53,57,60,61 |
| Understand how to implement best practices to ensure privacy and confidentiality for the service-user and others involved in the telehealth service30–36,38–42,47,50,52,54,57,59,61,62 |
| Understand your local and national laws and scope of practice when engaging in telehealth30–34,36,38,41,43,45,48,52,60 |
| Management |
| Ensure to have a mechanism in place where service-users are aware of their rights of accessing telehealth services including communication for complaints and grievances42 |
| Ensure to maintain online professional boundaries36,37,53 |
| Have a standard process for documentation34 |
| Minimize barriers to accessibility of telehealth services for all service-user groups and providers33,40 |
| Understand how to collaborate interprofessionally and with local providers to improve any telehealth service19,25,28,18,26,32–34,40,41,44,50,51,57 |
| Understand how to plan and manage the delivery of telehealth services including contingencies and episodes of care23,33,36,41,44,59 |
| Understand how to set up remote supervision of students or trainees41 |