Table 2.

Ignorance-focused uncertainty management strategies

General Strategy	Specific Strategy		Illustrative Quotes
Ignorance-focused	Recipient	person centered care	‘You know that you must act in a certain way, there are protocols or guidelines, but they are not always suitable for the patients we have or the situation that lies ahead.’P13
		evidence based practice	‘Scientific preparation and theoretical-practical knowledge will have to be the basis for sustaining our actions. I run the risk of entering that line of reasoning, a little bit based only on experience, based on belief, which can give me some internal certainties and I can even believe that I am doing well but that is not in fact scientifically validated certainty.’P6
	Skills	postgraduate training	‘A very specific case and that stems from postgraduate training, has to do with respiratory assessment of patients, with auscultation, which was something that nurses used to resign because we think it is not our job. The analysis of a blood gas, for example. This is something that I think I am better at, and that I try to improve and understand what is going on with the patient.’ P10
		conflict management	‘Most of the problems that arise are exactly because of poor or no communication. It is an excellent resource. I put it at the bottom of the pyramid. Being worked on. If there is no communication, nothing can be done.’ P14
		technical-scientific communication	‘Learning how to structure your communication. To gather, structure and pass on that set of signs and symptoms in a technical and scientific way.’ P3
		critical thinking	‘Essentially, the strategy involves me having to ground myself more and have a critical vision of things. If I can understand, despite the strategy that I outlined was not the most correct one, I could not have the expected result, but I could identify what was at the origin of the poor planning of that strategy, I must work on these aspects.’ P14