Table 5.
Summary of actigraphy support issues reported during AUT2001 and AUT0002.
| Category | Description | Total |
|---|---|---|
| Dashboard Access | Issues related to ActiGraph™ CentrePoint system access for clinical site personnel (account provisioning, forgotten passwords) | 18 |
| Software Updates | Requests to assist with updates to the ActiGraph™ ActiSync application | 15 |
| Training-Related | Issues related to clinical site personnel requiring additional training | 10 |
| Device Halt Issues | Issues related to participants letting the device battery drain to critical levels (often resulting in data loss) | 7 |
| Hardware Issue (Device) | Failures related to the ActiGraph™ GT9X Link device (broken devices/wristbands, data transfer errors) | 7 |
| Q&A | Requests for additional information from clinical site personnel | 4 |
| Server Error/Outage | Issues related to ActiGraph™ CentrePoint system outages | 3 |
| Network Connectivity | Issues related to clinical site network connectivity access | 2 |
| Lost Device | Occurrences of participant losing their device | 1 |