Table 2.
Reliability analysis and factor analysis test
| Latent Variable | Indicator | FL | AVE (> 0.50) |
CR (> 0.70) |
Cronbach’s Alpha |
|---|---|---|---|---|---|
|
RE Mean = 3.32 SD = 0.836 Discriminant Validity Assessment = 0.757 |
|||||
| Re4 | 0.908 | 0.78 | 0.86 | 0.93 | |
| Re3 | 0.891 | ||||
| Re2 | 0.920 | ||||
| Re1 | 0.808 | ||||
|
A Mean = 3.883 SD = 0.736 Discriminant Validity Assessment = 0.759 |
A4 | 0.775 | 0.63 | 0.82 | 0.88 |
| A3 | 0.854 | ||||
| A2 | 0.759 | ||||
| A1 | 0.773 | ||||
|
E Mean = 3.854 SD = 0 0.758 Discriminant Validity Assessment = 0.779 |
E4 | 0.799 | 0.54 | 0.78 | 0.82 |
| E2 | 0.747 | ||||
| E3 | 0.551 | ||||
| E1 | 0.825 | ||||
|
T Mean = 4.102 SD = 0.682 Discriminant Validity Assessment = 0.771 |
T4 | 0.704 | 0.66 | 0.81 | 0.88 |
| T3 | 0.818 | ||||
| T2 | 0.864 | ||||
| T1 | 0.843 | ||||
|
R Mean = 3.988 SD = 0.705 Discriminant Validity Assessment = 0.744 |
R4 | 0.836 | 0.71 | 0.79 | 0.86 |
| R3 | 0.865 | ||||
| R2 | 0.828 | ||||
| R1 | 0.854 | ||||
|
PE Mean = 3.854 SD = 0.665 Discriminant Validity Assessment = 0.781 |
PE1 | 0.859 | 0.65 | 0.88 | 0.92 |
| PE2 | 0.837 | ||||
| PE3 | 0.685 | ||||
| PE4 | 0.839 | ||||
|
PS Mean = 3.852 SD = 0.722 Discriminant Validity Assessment = 0.751 |
PS1 | 0.644 | 0.50 | 0.74 | 0.77 |
| PS2 | 0.699 | ||||
| PS3 | 0.661 | ||||
| PS4 | 0.634 |
FL Factor Loading, FLS Factor Loading Squared, AVE Average Variance Extracted, CR Composite Reliability, R Responsiveness, A Assurance, E Empathy, T Tangibility, RE Reliability, PE Patient Experience, and PS Patient satisfaction