Table 3.

Structural equation modelling regression weights

Factor	Patient Experience					Patient Satisfaction
	Estimate	S.E.	C.R.	P	Effect	Estimate	S.E.	C.R.	P	Effect
Reliability	0.038	0.044	0.867	0.386	0.040	0.106	0.026	4.073	***	0.188
Assurance	0.276	0.057	4.863	***	0.237	0.184	0.037	5.019	***	0.269
Empathy	0.170	0.051	3.314	***	0.162	−0.030	0.029	− 0.013	0.311	− 0.048
Tangibility	0.231	0.066	3.503	***	0.168	0.182	0.041	4.425	***	0.225
Responsiveness	0.563	0.052	10.843	***	0.557	0.328	0.044	7.394	***	0.551
Patient Experience ➜ Patient Satisfaction						0.192	0.042	4.582	***	0.325

SE Standard errors of the regression weights, CR Critical Ratio, P p-value (*<0.05, **<0.01, ***<0.001)