Action	Yes	Partial	No
The volunteer welcomes, receives, and requests the individual presentation of all components.
The volunteer describes the importance of the course and its objectives
Show empathy and personal interest in the users, based on their specificities (diseases, age, behaviors, and others)
Use icebreakers
Encourage users to share their perceptions and experiences
The volunteer develops collective activities (pairs, trios) involving the course participants
The volunteer clarifies user questions
The volunteer explains, in a practical way, the concepts, signs, and symptoms of the diseases
The volunteer recommends the main general and specific care activities
The volunteer gives suggestions about different possible sources of information, encouraging active searches
The volunteer asks the participants to suggest activities and/or topics to be discussed in the course
The volunteer avoids value judgments and comments