Action	Yes	Partial	No
The volunteer speaks cordially, stating how important the expert patient course and the action plan are
The volunteer shows empathy and personal interest
The volunteer promotes a safe environment, where a trusty conversation can be had
The volunteer avoids value judgments and comments
The volunteer actively listens to the patient
The volunteer identifies elements that can interfere in the adherence to the care actions recommended
The volunteer verifies how often the activities proposed are conducted
The volunteer states that risks/consequences of not adhering to self-care actions
The volunteer lists the self-care actions that must be followed
The volunteer creates strategies to foster actions related to health care self-management
The volunteers states the benefits that come from changing habits